Terms and Conditions

Jump In Rides (Pty) Ltd (hereinafter referred to as “Jumpin Rides”) provides, subject to the conditions enclosed below, a platform for registered Users to upload ride details for matching, posting of Ride Offers and requests, as well as replying to Ride Offers and requests. The service offered by Jumpin Rides will include its website and any other service that will be offered from time to time, such as a Jumpin Rides mobile application. The terms of this Agreement as well as the Jumpin Rides Privacy Policy, which is legally binding, is set forth in the terms for use of our website. Both can be found on our website: By accessing and using the Jumpin Rides services, you agree to comply with this agreement. If not, please do not use this service.

1. The Jumpin Rides Website

1.1. Services Offered

1.1.1. Jumpin Rides has developed a carpooling platform accessible on a website at the address, and designed to connect Drivers with empty seats to Passengers looking for lifts going the same way, in order to enable them to share the Trip and therefore the associated costs. When the User logs in with Facebook, he/she recognises having read and accepted all these general conditions of use. Results of potential matches are listed in order of relevance with the research criteria: departure destination, arrival destination and the date. On receipt of results of potential matches, the registered User will gain access to contact information of the common User (Driver or Passenger) through his/her post (offer or request). Details that will be shared include a description of the ride, a contact number, and an email address. Registered Users will be responsible for all arrangements concerning the potential ride following the match.

1.1.2. Jumpin Rides provides a communication platform for registered Users to create their own ride, based on their specific requirements – be it offering a ride or looking for one. As a result, Jumpin Rides cannot guarantee the safety and comfort, or the success of travelling arrangements made amongst Users. Jumpin Rides is not a registered public transporter, does not manage a rideshare system for its own account, or on behalf of its clients/registered Users, nor does it guarantee the roadworthiness of registered Users' vehicles, or the driving skills of registered Users (Driver who will be responsible for the journey).

1.1.3. It is the sole responsibility of registered Users to inform their insurance company should they participate in any rideshare arrangement.

1.2. Registration on the Platform, Creation & Verification of an Account

1.2.1. Conditions of registration on the Platform The Platform may be used by individuals aged 18 or over. Registration on the platform by a minor is strictly prohibited. In accessing, using, or registering on the Platform, you represent and warrant that you are aged 18 or over.

1.2.2. Creation of an Account The platform enables Users to post and view Ride Offers and to interact with each other to book a seat.

To create your Account, you can:

(i) either complete all mandatory fields on the registration form;

(ii) or log in to your Facebook Account via our platform. The User understands that Jumpin Rides will have access to, will publish on the Platform, and will keep certain information from your Facebook Account, namely: your public profile, your email address, the number of friends you have, and the number of your friends who are also registered on Jumpin Rides.

To register on the platform, you must have read and accepted these T&Cs and the Privacy Policy. When creating your Account, you agree to provide accurate and true information, and to update it through your profile or by notifying Jumpin Rides, in order to guarantee its relevance and accuracy throughout your contractual relations with Jumpin Rides.

You alone are responsible for the use of your Account by third parties, unless you have expressly notified Jumpin Rides of the loss, the fraudulent use by a third party, or the disclosure of your Account to a third party.

You agree not to create or use, under your own identity or that of a third party, Accounts other than that initially created.

1.2.3. Verifications

Jumpin Rides may, for the purposes of transparency, improving trust, or prevention or detection of fraud, set up a system for verification of some of the information you provide on your profile. This is notably the case when you enter your telephone number, email address, or provide us with an identity document.

You recognise and accept that any reference on the Platform or the Services to “verified” information, or any similar term, means only that a Member has successfully passed the verification procedure existing on the Platform or the Services in order to provide you with more information about the Member with whom you are considering travelling. Jumpin Rides cannot guarantee the truthfulness, reliability, or validity of the information subject of the verification procedure.

1.3. Booking a Seat

Jumpin Rides has set up an online booking system. When a Passenger is interested in a Ride Offer, he may make an online booking request. This booking request is accepted manually by the Driver. At the time of the booking, the Passenger makes online payment of the cost contribution and the related booking fees, where applicable. After receipt of the payment by Jumpin Rides and validation of the booking request by the Driver, where applicable, the Passenger receives a booking confirmation.

If you are a Driver and have chosen to manually handle the bookings requests when posting your Ride Offer, you are required to respond to any booking request before the due date of the ride. Otherwise, the booking request will expire automatically.

At the time of the booking confirmation, you will have access to the telephone number of the Driver (if you are the Passenger) or of the Passenger (if you are the Driver). You are then solely responsible for executing the contract binding you to the other Users.

Please note that any use of the service, in the capacity of Passenger or Driver, relates to a specific name. The Driver and the Passenger must correspond to the identity communicated to Jumpin Rides and the other Users participating in the Trip.

However, Jumpin Rides allows its Users to book one or more seats on behalf of a third party. In this case, you undertake to accurately indicate to the Driver, at the time of the booking, the forenames, age, and telephone number of the person on whose behalf you are reserving a seat. It is strictly prohibited to book a seat for a minor under the age of 13 travelling alone. In the case where you are reserving a seat for a minor over the age of 13 travelling alone, you undertake to request the prior agreement of the Driver and to provide him with duly completed and signed permission of his/her legal representatives.

In addition, the platform is intended for the booking of seats for individuals. It is prohibited to book a seat for transporting any object, package, animal travelling alone, or material items whatsoever.

Furthermore, it is prohibited to publish a Ride Offer for a Driver other than you.

1.4. Payment

Henceforth, all the payments on Jumpin Rides have to be processed online. No bookings could be paid in cash.

The Cost Contribution is determined by the Driver, under his/her sole responsibility. It is strictly prohibited to profit in any way from using our Platform.

1.4.1. Payment Service

For the online payment, an Agreement has been concluded between Jumpin Rides and Peach Payments.
The Passenger is required to pay when he or she books the Ride Offer. In order to pay, the Passenger must first have provided the following information on its Jumpin Rides account:
- The Passenger’s full name;
- The Passenger’s email address;
- The Passenger’s phone number
- The Passenger’s banking account details.

The information above will only be shared with Peach Payments in order to process the payment in the safest and the more transparent way possible. Peach Payments consider all user/customer data as sensitive information. Peach Payments will keep confidential all customer data it receives from the Jumpin Rides platform. Peach Payments will not furnish, make available or disclose any customer information to any party, except when and only when it is required by law. Peach Payments will not sell or trade any customer information or participate in any market related efforts that will require the use of customer data. The amount of money will be then automatically deducted from the Passenger’s bank account and transferred to Jumpin Rides bank account.Jumpin Rides will send the amount of money to the Driver (i.e. Cost Contribution) every week on Tuesdays. The Driver will see the money in his/her bank account in 1 to 5 weekdays. The Passenger will have 24 hours from the Trip date to inform Jumpin Rides that the Trip was either acceptable or materially different to what represented on the Jumpin Rides platform.

1.4.2. Cancellations and Refunds

• In the case of cancellation or no-show by the Driver
  o The Passenger is refunded the whole of the sum paid (i.e. the Cost Contribution and Jumpin Rides booking fees). This is notably the case when Driver cancels a Trip or has not arrived at the meeting point 15 minutes after the agreed time or doesn’t accept the booking.
• In the case of no-show by the Passenger (Passenger doesn’t show / didn’t cancel / 15 min past pick-up time)
  o The driver is refunded the Cost Contribution and Jumpin Rides keeps the booking fees. The passenger doesn’t receive and sum of any nature.
• In the case of cancellation by the Passenger
  o More than 24 hours before start of trip: The Passenger is refunded the whole of the Driver’s Cost Contribution. Jumpin Rides keep their booking fees and the Driver does not receive any sum of any nature.
  o Less than 30 minutes after making payment: The Passenger is refunded the whole of the Driver’s Cost Contribution. Jumpin Rides keep their booking fees and the Driver does not receive any sum of any nature.
  o Less than 24 hours before start of trip AND more than 30 minutes after payment: The Passenger shall be refunded half the Driver’s Cost Contribution paid at the time of Booking, Jumpin Rides keep their booking and the Driver receives 50% of the Driver’s Cost Contribution.

1.5 Booking Fees

Jumpin Rides charges passengers a fee per booking on distance travelled, as per the table below.

Distance in kilometres (km) Passenger booking fee
0 - 25 km R7.00
26 - 50 km R9.00
51 - 75 km R11.00
76 - 100 km R15.00
101 - 200 km R25.00
201 + km R48.00

Driver don't pay service fees.

2. Your Account

In order to make use of the Jumpin Rides Services, you need register on the website and log in via Facebook. Linking your Jumpin Rides Account with your Facebook Public Profile is a way to guarantee safety to our community as it allows us to check if the profile corresponds to a real person.

2.1. Eligibility

By using this service, you agree that all the information you have provided is correct and trustworthy and that you are not violating any applicable laws by making use of this service.

2.2. Terms

Jumpin Rides has the right to terminate your Account if we decide not to provide the service anymore, or if your use of the service is found to be inappropriate or goes against the Terms and Conditions of the Service.

3. Acceptable Use

You are solely responsible for any use of the Services through your Jumpin Rides Account and for your posts on the website, interactions with any of the Users you get into contact with, as well as any calls that you make, or messages that you send by using the Jumpin Rides Services.

3.1. Disclosure of Personal Information

3.1.1. We guarantee that the information you are providing us with won’t be given to anyone that is not an employee of Jumpin Rides and we will take all measures to keep your information private and safe. 3.1.2. By reading through the Terms and Conditions you agree that Jumpin Rides may electronically collect, store and use the following personal information: Name and surname Date of birth Gender ID number or passport number Address/location Contact details (email address and phone number) Description Occupation Ride offers Ride requests You agree that Jumpin Rides may use this information to make a statistical analysis of the database but never on a personal approach.

3.2. No Commercial Use of Jumpin Rides Service

In any case, Users on Jumpin Rides can’ts make a commercial use of the service.

The Site and the Services are strictly limited to providing a Service for Drivers and Passengers to share a ride in a private capacity. The Services may not be used to offer or accept car sharing for hire, or reward, or for profit, or in any commercial, or professional context. The Services may be used only to offer or accept car sharing in exchange for sharing the cost of the Trip between the Driver and the Passenger.

Drivers agree not to obtain any hire, or reward, or make profit in any form, from any Trip. The Service may only be used to discharge the Driver’s costs and may not be used to generate any hiring charges, or reward, or profit, in any form for the Driver. The Driver is not entitled to make profit by virtue of the amount of the cost contribution, the types of Trips offered by a Driver, the frequency of such Trips, or the number of Passengers transported. This applies to all activities, arrangements, and Services booked using Jumpin Rides website and any additional services, or activities which may be agreed between Drivers and Passengers through the website.

The Driver must not provide any additional services to the Passenger in exchange for hiring charges, or any reward, or for profit, or otherwise (and the Passenger may not accept, or ask for any such services).

All Rides, collection points, and destinations must be pre-agreed through the Site between the Driver and Passenger. Drivers may not collect any Passengers from any location which has not been pre-agreed with the Passengers through the Site.

Jumpin Rides Users are reminded that using the Services and offering Trips for hire, or reward, or in a commercial, or professional capacity may invalidate a Driver’s insurance and invite adverse legal actions by the road transport authorities. Jumpin Rides shall not be in for any loss or damage incurred by a User as a result of any breach by a User of these Conditions including where any Driver (in breach of these terms) offers Services through the Site in a professional, or commercial capacity (thereby potentially invalidating their insurance) and breach of any agreement between the Driver and the Passengers. Any offering of Trips in violation of the Conditions shall be at the sole risk of such User and Jumpin Rides shall have no liability towards Users for such violations.

3.3. Users’ Obligations

Every User using Jumpin Rides must ensure and agree:

  • • Not to use the Platform for professional, commercial, or profit-making purposes;
  • • Not to send Jumpin Rides (notably upon creation or updating of your Account) or the other Users any false, misleading, malicious, or fraudulent information;
  • • Not to speak or behave in any way, or post any content on the Platform of a defamatory, injurious, obscene, pornographic, vulgar, offensive, aggressive, uncalled-for, violent, threatening, harassing, racist or xenophobic nature, or with sexual connotations, inciting violence, discrimination or hatred, encouraging activities or the use of illegal substances, or more generally contrary to the purposes of the Platform, that may infringe the rights of Jumpin Rides, or a third party, or contrary to good morals;
  • • Not to infringe the rights and image of Jumpin Rides, notably its intellectual property rights;
  • • Not to open more than one Account on the Platform and not to open an Account in the name of a third party;
  • • Not to try to bypass the online booking system of the Platform, notably by trying to send another Member your contact details in order to make the booking outside of the Platform and avoid paying the Booking Fees;
  • • Not to contact another User, notably via the Platform, for a purpose other than defining the terms of the carpooling;
  • • Not to accept or make payment outside of the Platform, save in the cases authorised by these T&Cs in the case of Trips without Booking;
  • • To comply with these T&Cs and the Privacy Policy.

3.4. Drivers’ Obligations

Every Driver using Jumpin Rides must ensure and agree that:

  • • They will present themselves on time and at the place agreed with the specified Vehicle. If the Driver decides to change the details of the ride, he has the responsibility to inform his/her Passengers who have already booked the ride about the changes. In this case, he must get the agreement of all the Passengers that have booked the ride to validate the changes;
  • • They must wait for the Passenger(s) at the pickup point for at least 15 minutes after the agreed time (however, the Passenger is expected to be punctual);
  • • They hold a valid driving license, and they must have it with them at all times;
  • • They must abide by all road rules and laws of the country;
  • • They have no contraindication or medical incapacity for driving;
  • • They only offer Rides for vehicles you own or use with the express permission of the owner, and in all cases that you are authorised to use for the purposes of ridesharing.
  • • They do not offer more than 3 seats in your vehicle;
  • • They must have a copy of their insurance policy, registration certificate/licence in the car. Jumpin Rides highly recommends that Drivers obtain appropriate insurance for their vehicles. To use Jumpin Rides services, Drivers must also have a Passenger Liability insurance to carry people within their vehicle. Please review any insurance policy that you may have carefully. In particular, please make sure that you are familiar with and understand any exclusions and any deductibles that may apply to such insurance policy including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Passengers while in your vehicle.

3.5. Passengers’ Obligations

Every Passenger using Jumpin Rides must ensure and agree that:

  • • They will present themselves on time and at the place agreed with the Driver;
  • • They will immediately inform the Driver or Jumpin Rides if they are required to change or cancel a Ride;
  • • They wait at the pickup point for at least 15 minutes after the agreed time for the Driver to arrive;

If the Passenger or Driver fail to comply with any of these terms or any other conditions, Jumpin Rides reserves the right to keep information relating to the breach, to publish or disclose this information on the User’s online profile, and to suspend or withdraw the User’s access to the website.

3.6. Role of Jumpin Rides

The Platform constitutes an online networking platform on which the Members can create and post rides for the purposes of carpooling.

In using the Platform and in accepting these T&Cs, you recognise that Jumpin Rides is not party to any agreement entered into between you and the other Members with a view to sharing the costs relating to a Trip.

Jumpin Rides has no control over the behaviour of its Members and the users of the Platform. It does not own, exploit, supply, or manage the vehicles subject of the Trips offered, and it does not offer any trips on the Platform.

You recognise and accept that Jumpin Rides does not control the validity, truthfulness, or legality of the Trips and Seats offered. In its capacity of ride-sharing intermediary, Jumpin Rides does not provide any transport service, and does not act in the capacity of carrier; the role of Jumpin Rides is limited to facilitating access to the Platform.

The Members (Drivers or Passengers) act under their sole and full responsibility.

In its capacity of intermediary Jumpin Rides cannot be held liable for the effective occurrence of a Trip, and notably owing to:

  • • (i) erroneous information communicated by the Driver in Trips offered, or by any other means, with regard to the Trip and its terms;
  • • (ii) cancellation or modification of a Trip by a Member;
  • • (iii) non-payment of the Cost Contribution by a Passenger in the context of a Trip without Booking;
  • • (iv) the behaviour of its Members during, before, or after the Trip.

4. General

This Agreement (Terms and Conditions) may be modified by us at any time and we will notify you of any change in writing or electronically (including and without limitation, by email, or by posting a notice on the website that the Terms and Conditions have been updated). The changes will also appear in this Agreement which you can access at any time by logging onto the website, You agree that your continued use, after such an amendment has been made, shall constitute your acceptance of the amended Agreement and that you will be held bound thereto.

This document constitutes the whole of the Agreement (to the exclusion of all else) between the Parties involved, relating to the subject matter hereof.